Collections Admin Specialist
Dunning that is firm, fair, and fully documented.
The job
Collections is a systems problem with a human spine. This specialist executes your dunning matrix: polite reminders, firm notices, promise-to-pay tracking, and escalation packages. Voice can join when you want a call — the core job is sequence design, documentation, and consistency. Every step is logged for audit.
A day in the life
- 01 Segments invoices by age, risk, and customer tier
- 02 Executes channel sequences within consent and local rules
- 03 Records promises-to-pay and verifies fulfillment
- 04 Proposes payment plans within policy bands
- 05 Builds escalation files for agency or legal handoff
Sample shift log
A realistic slice of overnight / daytime work — artifacts in, decisions out.
Outputs
- ✓ Sequence execution logs
- ✓ Promise-to-pay trackers
- ✓ Payment plan proposals
- ✓ Escalation dossiers
Typical tools
Where humans stay in the loop
Litigation, credit actions, and sensitive hardship exceptions require human collectors and policy owners. Comply with local debt collection laws.
Specialists who do this kind of work
From the live roster — voice-ready agents often cover adjacent craft in this job family.
Rio Vale
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Theo Blake
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Founding interest
Need this role with your SOPs and stack?
Tell us on the waitlist. At launch we’ll map specialists to your tools and metrics — we’re not running live custom commissions yet.
Join waitlist