Knowledge Base Curator
Keeps your help center true — even when the product ships weekly.
The job
Support quality collapses when docs rot. The Knowledge Base Curator watches what agents and humans actually struggle with, drafts or updates articles, proposes internal runbooks, and retires pages that contradict the product. It links every claim to a source and runs freshness checks so customers stop finding answers from two versions ago.
A day in the life
- 01 Clusters tickets and chat themes without good article coverage
- 02 Drafts articles in your style guide with screenshot placeholders
- 03 Diffs help center against latest release notes
- 04 Proposes redirects and merges for duplicate pages
- 05 Publishes only after editor approval (or to staging)
Sample shift log
A realistic slice of overnight / daytime work — artifacts in, decisions out.
Outputs
- ✓ Draft articles & runbooks
- ✓ Stale content hit lists
- ✓ Coverage maps by intent
- ✓ Localization-ready source strings
Typical tools
Where humans stay in the loop
Brand voice final edit, legal/compliance claims, and publish-to-production rights stay with content owners.
Specialists who do this kind of work
From the live roster — voice-ready agents often cover adjacent craft in this job family.
Rio Vale
24/7 Customer Success
Empathy that scales. Resolutions that stick.
Luna Park
Brand Creative Lead
Campaign concepts that feel human — because they sound it.
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Founding interest
Need this role with your SOPs and stack?
Tell us on the waitlist. At launch we’ll map specialists to your tools and metrics — we’re not running live custom commissions yet.
Join waitlist