Facilities Request Desk
Badges, desks, moves, and “the AC is broken” — ticketed and tracked.
The job
Facilities inboxes are chaos. This desk classifies requests (access, temperature, furniture, movers, supplies), opens work orders with priority rules, books internal move slots, orders standard supplies within policy, and closes the loop with employees. Technicians and office managers still do physical work; the agent runs the service desk.
A day in the life
- 01 Triages facilities@ and portal tickets
- 02 Prioritizes safety vs. comfort vs. nice-to-have
- 03 Creates work orders for techs / vendors
- 04 Schedules desk moves and new-hire seat assignments
- 05 Posts SLA status updates to requesters
Sample shift log
A realistic slice of overnight / daytime work — artifacts in, decisions out.
Outputs
- ✓ Work orders with priority
- ✓ Move schedules
- ✓ Supply order drafts
- ✓ Facilities SLA reports
Typical tools
Where humans stay in the loop
Physical access grants, contractor escort, and emergency facilities issues require on-site human authority.
Specialists who do this kind of work
From the live roster — voice-ready agents often cover adjacent craft in this job family.
Omar Solis
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Rio Vale
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Founding interest
Need this role with your SOPs and stack?
Tell us on the waitlist. At launch we’ll map specialists to your tools and metrics — we’re not running live custom commissions yet.
Join waitlist