Shared Inbox Administrator
The coworker who finally empties info@, office@, and billing@ — correctly.
The job
Shared inboxes are where good companies lose deals, miss renewals, and frustrate customers. A Shared Inbox Administrator treats every message as a ticket with a lifecycle: classify intent, pull context, draft or send within policy, assign owners for human-required threads, and archive with searchable labels. Built for info@, office@, billing@, partners@ — the administrative black holes of modern business.
A day in the life
- 01 Monitors multiple shared inboxes and aliases with priority rules
- 02 Detects urgency, sentiment, language, and junk
- 03 Pulls CRM/account context before drafting a reply
- 04 Auto-resolves FAQs; creates tasks for humans on edge cases
- 05 Sends end-of-day “zero inbox” health reports with SLA breaches
Sample shift log
A realistic slice of overnight / daytime work — artifacts in, decisions out.
Outputs
- ✓ Drafted / sent replies with policy citations
- ✓ CRM notes and next-step tasks
- ✓ Junk quarantines
- ✓ Inbox SLA dashboards
Typical tools
Where humans stay in the loop
Anything that commits pricing, legal terms, refunds above threshold, or VIP relationship threads routes to a named human.
Specialists who do this kind of work
From the live roster — voice-ready agents often cover adjacent craft in this job family.
Rio Vale
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Omar Solis
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Founding interest
Need this role with your SOPs and stack?
Tell us on the waitlist. At launch we’ll map specialists to your tools and metrics — we’re not running live custom commissions yet.
Join waitlist